Returns & Refunds Policy

At Selly-Market.shop, your satisfaction is our priority. We aim to make every shopping experience seamless and enjoyable. To ensure transparency and trust, we’ve outlined our Returns and Refund Policy below. Please review the details carefully, and if you have any questions, our support team is happy to assist.

Returns Policy

We offer a 30-day return window from the date of delivery for eligible items. To qualify for a return, your item must meet the following conditions:

Conditions for Returns

✅ Damaged or Defective Items:

If your order arrives damaged or faulty, contact us within 7 days for a free replacement or full refund (including shipping costs).
Provide photos/videos as proof for faster resolution.

✅ Incorrect Items:

Received the wrong product? Notify us immediately, and we’ll arrange a return/replacement at no extra cost.

✅ Change of Mind:

Unused, in original packaging with tags and accessories intact.
Items must be in resellable condition.

Non-Returnable Items

❌ Used, opened, or altered products.
❌ Digital downloads, software, or personalized/custom-made items.
❌ Products without prior return authorization.

How to Initiate a Return

Contact Us:
- Email support@selly-market.shop or call +44 20 8040 0281 with your order number and reason for return.
Get Approval:
- Our team will review your request and provide a Return Authorization (RMA) number and instructions.
Ship the Item:
- Securely pack the product and send it to our return address (provided upon approval).
- Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Policy

Processing Time

Refunds are issued within 5–14 business days after we receive and inspect the returned item.
The timing depends on your bank/payment provider.

Refund Method

Credits will be applied to your original payment method.
For partial refunds (e.g., missing parts), we’ll notify you before processing.

Shipping Fees

Non-refundable unless the return is due to our mistake (e.g., wrong item shipped).

Exchanges

Need a different size/color? Follow the return steps above, and we’ll process an exchange or issue store credit upon approval.

Why Shop with Confidence?

🔹 Hassle-Free Returns: Straightforward process with clear guidelines.
🔹 Secure Payments: Encrypted transactions for your safety.
🔹 Dedicated Support: Reach us anytime for help!